FAQ

Video guides

How do I add a key?

Tap Add Key, take a clear photo on a white background, name it, and save.

How do I identify a key?

Tap Identify Key and scan a key photo. The app will show the closest match from your saved keys.

How do I search for a key?

Open My Keys and use the search field to filter by label.

How do I rename or delete a key?

Open My Keys, tap a key, edit the label, or use Delete Key in the detail view.

What makes a good photo?

Use a white background, keep the head at the top, photograph the side with the most writing, and fill the frame with the key.

How do I see pricing plans?

Open Pricing from the home screen to compare tiers and add-ons.

How to bulk import key names

Open Security, choose Bulk Key Names (CSV), export the template, then import your list.

How do I create a backup?

Open Security, choose Create Backup, and save the file somewhere safe.

How do I restore a backup?

Open Security, choose Import Backup, and select your backup file.

Other questions

Is my data stored online?

No. Keys and labels stay on your device. We do not store them on a backend server.

How do I delete my data?

KeyMatch Pro does not require an account or store data on external servers. You can delete keys individually, use Delete All Keys in Security, or uninstall the app to permanently remove all locally stored data.

Are photos sent anywhere?

Yes. Photos are sent to Moondream for segmentation via our processing service. We do not store your key photos on our servers.

Do I need internet to scan?

Yes. Scans require a connection for Moondream analysis, but your saved keys remain local.

What are scan credits?

Each Add or Identify uses a credit. One-time tiers include scan credits, and upgrades add more.

How do I restore purchases?

Restore purchases will be available once in-app purchases are enabled at launch.

How do I move keys to a new device?

Create a backup on your current device, then restore it on the new one. See How do I create a backup? and How do I restore a backup?.

Need help?

Contact support at support@keymatchpro.ca.